NanoAI Cloud Terms of Service

Last updated November 5, 2026

NanoAI Cloud (called Nano Cloud in the app) is a service of Omega AI LLC, a Louisiana limited liability company ("Omega AI", "we", "us"). It runs the hosted AI model that NanoAI, the app on your PC, can use. NanoAI itself is free to use with a model that runs on your own PC; these terms cover NanoAI Cloud, the hosted model, and the account and plans that go with it. When you buy a plan, you agree to these terms at checkout; by creating an account or linking a PC, you agree to them and to our privacy notice.

Who can use it

You must be at least 18, or the age of majority where you live if that is higher, to have a NanoAI Cloud account. If you use it for a business, you confirm you may accept these terms for that business.

Your account

• You sign in with a verified email address. Keep your sign-in to yourself.
• You are responsible for the PCs you link to your account and for everything sent from them. Each plan allows a set number of linked PCs. Unlink a PC on your account page if you lose it or stop using it.
• Don't share, sell or resell access to your account or to NanoAI Cloud.

Plans and billing

• Paid plans are subscriptions, monthly or yearly, billed in advance through Stripe. The price, how often it renews and how to cancel are shown before you pay. Every plan includes all of NanoAI's capabilities; plans differ in how much hosted model use they include and how many PCs you can link.
• Your subscription renews automatically at the end of each billing period, at the same price, until you cancel. Taxes may be added where they apply.
• You upgrade, downgrade or cancel online, any time, with Manage billing on your account page. An upgrade starts at once, and the difference for the rest of the period is charged then; a change from a yearly plan to a monthly one starts at the end of the year you paid for. A downgrade or a cancellation takes effect at the end of the period you have paid for, and your plan keeps working until then.
• If we change a plan's price, we will tell you at least 30 days before it applies to your next renewal, so you can cancel first.
• We won't lower a plan's allowance during a period you have paid for. A lower allowance applies from your next renewal, and we tell you at least 30 days before.

Allowance and usage resets

• Each plan includes an allowance of hosted model use per billing period and per day, shown as a share used on your account page and in NanoAI. When it is used up, NanoAI Cloud stops answering until the allowance renews, you upgrade, or you buy a usage reset. NanoAI keeps working with a model on your own PC.
• A usage reset is a one-time purchase that adds allowance to your current billing period, usable at once, even past the day's limit. It ends with that period; unused allowance does not carry over.

Refunds

• Payments are non-refundable, except where the law requires a refund or as these terms say. Cancelling stops the next renewal; it does not refund the current period.
• If you are charged twice or charged by mistake, or a usage reset you paid for cannot be applied to your account, we refund it.
• Where the law gives you a right to cancel and get your money back, such as the 14-day right of withdrawal for consumers in the European Union and the United Kingdom, you have that right. Email us to use it.
• If we shut NanoAI Cloud down, we refund the unused part of any period you have paid for.

Failed payments

If a renewal payment fails, Stripe tries it again over the following days and your plan keeps working meanwhile. If it still fails, your subscription is cancelled. You can choose a plan again at any time.

Acceptable use

Don't use NanoAI Cloud to:

• break the law, or help anyone else break it;
• make or share content that sexualizes minors, promotes violence or self-harm, harasses people, or infringes others' rights;
• write malware, attack systems, or send spam or scams;
• break the rules of the services NanoAI Cloud is built on, including Microsoft's Code of Conduct for its Azure AI services and the Azure OpenAI acceptable use rules;
• get around your plan's limits, use NanoAI Cloud other than through NanoAI, or take apart, copy or overload the service.

Calls are checked for abuse automatically, as the privacy notice describes. We may suspend an account while we look into possible abuse; an automatic suspension lasts up to 24 hours unless we extend it after review, and a suspension does not pause your subscription. We may block an account for serious or repeated abuse. Blocking an account unlinks its PCs and cancels its subscription at once, without a refund. To report abuse, email nanoai@omega2ai.com.

Your content

What you send to NanoAI Cloud and the answers you get are yours, as far as we are concerned. You give us only the rights we need to run the service: to pass your requests to the AI model and its answers back to you. We don't use your content to train AI models. Answers are made by an AI model, so someone else may get a similar one.

AI answers

Answers come from an AI model and can be wrong, incomplete or out of date. They are not professional advice, such as legal, medical or financial advice. Check anything that matters before you rely on it or act on it.

Copyright

If you believe something made available through NanoAI Cloud infringes your copyright, email nanoai@omega2ai.com with the work, where you found the infringing material, your contact details, and a statement that you are the owner or authorized to act for the owner.

Changes to the service

We keep improving NanoAI Cloud and may change, add or remove features, including the AI model it uses. If a change takes away something that matters to a plan you pay for, we will tell you before it happens.

Ending your account

You can cancel your plan at any time on your account page, and ask us to delete your account by emailing nanoai@omega2ai.com. Deleting your account ends your subscription at once, without a refund for the rest of the period; to keep using your plan until the period ends, cancel it first with Manage billing and ask us to delete your account after that. We may end or suspend your access if you break these terms, or if we must for legal reasons. These sections still apply after your account ends: Your content, the disclaimer, the limit of liability, and governing law.

Disclaimer

NanoAI Cloud is provided "as is" and "as available". To the fullest extent the law allows, we make no warranties, express or implied, including that it will always be available, uninterrupted or error-free, or that answers will be accurate or fit for a particular purpose.

Limit of liability

To the fullest extent the law allows, Omega AI is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from NanoAI Cloud. Our total liability for any claim about NanoAI Cloud is limited to the greater of what you paid us for it in the 12 months before the claim, or $50. Some places don't allow these limits, so they may not all apply to you. Nothing in these terms limits rights you have as a consumer that the law says cannot be limited.

Governing law and disputes

These terms are governed by the laws of the State of Louisiana and the United States, without regard to conflict-of-laws rules. Please email us first: most problems can be solved that way. If a dispute can't be resolved, it goes to the state or federal courts located in Louisiana, and you and we agree to their jurisdiction. Either of us may instead bring a claim in small-claims court where you live, if it qualifies. If you are a consumer in the European Union or the United Kingdom, you can also bring a claim in the courts where you live, and the consumer protections of that country's law still apply.

Changes to these terms

When we change these terms, we update the date at the top. If a change matters to you, we tell you by email or in NanoAI at least 14 days before it takes effect. If you keep using NanoAI Cloud after that, the new terms apply; if you don't agree, cancel before then.

Contact

Omega AI LLC, Louisiana, United States. Email nanoai@omega2ai.com for support, billing questions, abuse reports, copyright notices and anything about these terms.